These Terms & Conditions apply to all purchases made through the website of Henry & Alice London. By accessing our website or placing an order, you agree to comply with and be bound by the terms set out below.
1. Scope & Applicability
These Terms & Conditions apply to all offers, orders, and agreements made via the Henry & Alice London website. By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions in full.
2. Product Information
We strive to ensure that all product descriptions, images, pricing, and other information displayed on our website are accurate and up to date. However, minor errors, typographical mistakes, or inaccuracies may occasionally occur.
Product images are provided for illustrative purposes only. Actual colors, textures, or details may vary slightly due to screen settings or manufacturing batches.
We reserve the right to correct errors or update information at any time without prior notice.
3. Orders & Payment
All orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on your location.
Customers are responsible for ensuring that their selected payment method is valid and authorized at the time of purchase.
In cases of suspected fraud or unauthorized activity, Henry & Alice London reserves the right to cancel or suspend any order.
4. Processing & Delivery
Order Processing
Orders are typically processed within 1–3 business days.
Delivery Time
Estimated delivery times range from 3–7 business days, depending on the destination and external factors such as customs clearance or courier delays.
Shipping Method
Orders are shipped directly from our international fulfillment partners, which may be located outside the United Kingdom, including China.
All delivery times are estimates only and cannot be guaranteed. Delays caused by customs authorities, weather conditions, or courier services are beyond our control.
5. Cancellations & Returns
Once an order has entered processing, cancellation may no longer be possible.
For full details regarding returns, eligibility, and procedures, please refer to our Returns Policy, which forms an integral part of these Terms & Conditions.
6. Liability
We are not responsible for loss or damage to parcels once delivery has been confirmed by the carrier to the address provided by the customer.
Customers are responsible for ensuring that all shipping details entered at checkout are accurate and complete.
Address changes must be requested within 24 hours of placing an order. Requests made after this time frame cannot be guaranteed.
Our liability is limited to the maximum extent permitted under applicable law.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of Henry & Alice London and is protected by applicable intellectual property laws.
Any unauthorized use, reproduction, distribution, or copying of website content without prior written consent is strictly prohibited.
8. Complaints Procedure
If you wish to submit a complaint, please contact us in writing via email:
Email: support@henryalicelondon.com
We aim to acknowledge and respond to all complaints within 5 business days and work toward a fair and reasonable resolution.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
