This Privacy Policy applies to the services of Henry & Alice London. We are committed to protecting your privacy and ensuring that any personal information you provide is handled in a safe, secure, and responsible manner.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you place an order, create an account, or interact with our website, we may collect the following personal data:
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Full name
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Billing and shipping address
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Email address
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Telephone number
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Payment information (processed securely via third-party payment providers)
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IP address
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Device and browser information
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Order history and customer service interactions
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Website usage and browsing activity
We only collect personal information that is necessary to provide and improve our services.
2. Purpose of Data Processing
Your personal data may be used for the following purposes:
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Processing and fulfilling orders
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Shipping products to the correct address
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Providing customer support and responding to enquiries
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Sending order confirmations, shipping updates, and service-related communications
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Improving our website, products, and customer experience
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Preventing fraud and maintaining website security
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Complying with legal and regulatory obligations
We do not sell your personal data to third parties.
3. Sharing Data With Third Parties
We may share your data with trusted third parties only when necessary to operate our business, including:
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Payment service providers
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Shipping and logistics partners
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IT and website hosting providers
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Analytics and performance tools
All third parties are required to process your data securely and in compliance with applicable data protection laws.
4. Data Retention
We retain personal data only for as long as necessary to:
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Fulfil the purposes outlined in this policy
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Meet legal, tax, and accounting requirements
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Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymised.
5. Cookies
Our website uses cookies and similar technologies to:
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Ensure proper website functionality
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Analyse visitor behaviour and site performance
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Improve marketing relevance and user experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
6. Your Rights
Under applicable data protection laws, you have the right to:
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Request access to your personal data
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Request correction of inaccurate or incomplete data
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Request deletion of your personal data
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Object to or restrict certain data processing activities
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Request data portability
To exercise any of these rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.
Payment information is processed securely by certified third-party payment providers and is never stored directly on our servers.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us:
Email: support@henryalicelondon.com
