Here is the same text updated to Henry & Alice London everywhere it appears. Nothing else has been changed.
At Henry & Alice London, we aim to deliver your order as quickly, safely, and accurately as possible. Below you will find detailed information about our shipping and delivery process.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Order Processing Time
Orders are typically processed within 1–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may vary during peak periods, promotions, or public holidays.
2. Delivery Time
The average delivery time is 7–10 business days, depending on your location.
Delivery times are estimates and may be affected by:
Henry & Alice London cannot guarantee exact delivery dates.
3. Shipping Method and Origin
All orders are shipped directly from our international fulfilment partners.
Our suppliers and warehouses may be located outside the United Kingdom, including China.
Due to international shipping, your order may be subject to customs inspections, which can occasionally cause delays.
4. Customs Duties & Import Taxes
Depending on your country of delivery, customs duties, import taxes, or handling fees may apply.
These charges are determined by local authorities and are the responsibility of the customer.
Henry & Alice London has no control over these charges and cannot predict their amount.
5. Shipping Costs
Shipping costs are calculated and displayed clearly at checkout.
Fees depend on factors such as:
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Destination country
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Package weight
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Selected shipping method
Any applicable shipping charges must be paid in full before the order is processed.
6. Delivery Responsibility
Once tracking information confirms that a parcel has been delivered to the address provided at checkout, responsibility for the shipment transfers to the customer.
Henry & Alice London is not responsible for:
Address errors: Customers must notify us of any address corrections within 24 hours of placing an order. Changes requested after this time frame cannot be guaranteed.
7. Tracking Information
Tracking details are provided once your order has shipped.
Please allow some time for tracking updates to become active, especially for international shipments.
8. Contact
If you have any questions regarding shipping or delivery, please contact us:
Email: support@henryalicelondon.com
